Frequently asked questions
When is the best time to ring community transport?
The telephone lines are often very busy first thing in the morning, after 11am they are much quieter.
Why is there a limit on the number of shopping bags one can bring on the bus?
This is a health and safety issue - too many bags can block emergency exits.
Why do you do trips?
It is our intention to provide varied transport to individuals including addressing social isolation.
Can I book my own lunch or dinner trip?
Yes, using the Ring & Ride service, provided the booking is with our area.
Why can’t I use my bus pass to go to Bristol or Weston Super Mare?
South Gloucestershire Council, not YSDCT, determine how bus passes can be used.
Why can’t I take my dog?
For health and safety reasons, dogs etc need to be harnessed to a seat belt – as they do in a car – otherwise they could harm someone in the event of an accident. We will accept specially trained dogs for the visually and hearing impaired.
Can I take a walking aid?
Yes, provided it is requested at time of booking (as we need to make space available and arrange clamps for securing your aid safely).
Why can’t I book a week in advance or make a regular booking?
We adhere to various best practice policies and procedures including Equal Opportunities. To take regular bookings may prevent other passengers having the chance to book transport – which is unfair.
Do you run in the evenings or at weekends?
We can provide transport:
Monday to Friday until 10:30pm
Saturdays 9:00 am – 5:00 pm
Sundays 10:00 am – 4:00 pm
Why can’t I book transport on the same day?
Drivers’ log sheets for the following days’ bookings go out the night before – which would not enable us to add others. Also, we do not have a Hackney licence like taxis and therefore cannot take same day bookings.